This Public Offer (“Offer”) is made by IE Bulyakov Aidar Azatovich (the “Provider”) and is addressed to any legal entity or individual (the “Client”).
By paying an invoice issued by the Provider (including via EasyStaff), or by otherwise confirming the selected package in writing and proceeding with payment, the Client fully accepts this Offer. 1. General Provisions 1.1. Service Model The Provider delivers services under an Expert Retainer model (reserved engineering capacity on demand). The Client purchases a package of engineering hours that may be used for:
troubleshooting and bug fixing,
CRM and automation support,
integration setup and stabilization,
technical consulting and architecture planning.
1.2. Remote Delivery Services are provided remotely (online), unless otherwise agreed in writing. 1.3. Official Communication Channels Official requests are accepted via:
project chat in Telegram,
Email,
or another written channel agreed by both parties (e.g., Slack).
Voice messages without text context may be ignored until clarified in text. 1.4. Acceptance of Terms Payment of the invoice (including via EasyStaff) constitutes full acceptance of this Offer and applicable SLA / labor standards. 2. Packages and Pricing 2.1. Retainer Packages The following packages are available:
Starter (5 hours) — USD 480
Best for maintenance mode (after the system is stabilized)
Growth (10 hours) — USD 890(Recommended Start)
Best for active development and system stabilization
Business (20 hours) — USD 1,600
Best for heavy scaling and complex new features
2.2. Scope of Use Package hours may be used for:
fixing current bugs,
diagnostics and stabilization,
automation improvements,
integration setup,
architecture consulting (including preparation for AI / telephony layers).
2.3. Out of Scope Unless separately agreed, package hours do not include:
third-party paid licenses/subscriptions,
major rebuilds or full system migration from scratch,
on-site work,
legal/compliance consulting,
services of external contractors.
Such items may require a separate estimate. 3. Hour Tracking and Billing Rules 3.1. Billing Unit Billing unit: 1 man-hour. 3.2. Minimum Charge Minimum charge per task/request: 15 minutes (rounded up). 3.3. Time Tracking Time is tracked based on actual work performed, including:
diagnostics,
communication required to perform the task,
implementation,
testing,
deployment/checks.
3.4. Consultations Calls (Zoom / Phone / Meet) are billed based on actual duration, rounded to the nearest 15-minute increment. 3.5. Reporting The Provider maintains time records and provides a work log / time report upon request or at the end of the reporting period. 4. Package Term and Hour Validity 4.1. Validity Period Each package is valid for 60 (sixty) calendar days from the date of payment confirmation. 4.2. Reserved Capacity Principle The Client pays not only for completed tasks, but also for the Provider’s reserved capacity and availability during the package validity period. 4.3. Unused Hours Unused hours:
do not roll over beyond the 60-day period,
are non-refundable,
are deemed expired after the package term ends.
5. Service Level Agreement (SLA) 5.1. Business Hours Standard working hours:
07:00 – 15:00 GMT
(10:00 – 18:00 MSK)
Monday–Friday, excluding public holidays in the Provider’s jurisdiction.
5.2. Reaction Time (Initial Response) “Reaction Time” means the time from request receipt to the start of diagnostics. Priority Levels
Critical (sales operations blocked: no CRM / phone access): up to 4 business hours
Standard (settings, consultations, minor fixes): up to 12 business hours
Development (new integrations, complex tasks, training): timeline agreed individually
5.3. Important Clarification Reaction time is not equal to resolution time. Actual resolution time depends on:
task complexity,
quality of access/data provided,
third-party systems and APIs,
dependencies outside Provider control.
5.4. Off-Hours Work Work outside standard hours (nights/weekends/holidays) is not mandatory and may be performed only if:
agreed in advance,
technically possible.
If accepted, off-hours work may be billed with an increased coefficient (e.g., ×2), if stated in the invoice or confirmed in writing. 6. Client Responsibilities 6.1. Access and Information The Client shall provide all necessary:
system access,
credentials,
examples/screenshots,
task context,
required approvals.
6.2. Freeze Rule If the Client does not provide required information or access within 3 business days, the task may be marked as:
diagnosed / paused / closed.
Reopening may require a new request and additional billed time. 6.3. Data Quality and Team Discipline The Client acknowledges that analytics, automations, and reporting quality depend on:
proper CRM usage,
timely stage updates,
complete data entry,
communication through connected channels.
The Provider is not responsible for incorrect outcomes caused by incomplete or inconsistent client-side data/process discipline. 7. Acceptance of Services 7.1. Ongoing Acceptance Services under this retainer are accepted on an ongoing basis as hours are consumed and reflected in time reports/work logs. 7.2. Objections If the Client has reasoned objections, they must be submitted in writing within 3 business days after receiving the report/log. 7.3. Deemed Acceptance If no written objections are received within the above period, services/hours are deemed accepted in full. 8. Payment and EasyStaff 8.1. Payment Method International payment is processed via EasyStaff (or another agreed payment platform). 8.2. Prepayment 100% prepayment is required to activate the selected package. 8.3. Role Separation
This Offer governs: scope, SLA, hour accounting, liability, and service terms.
EasyStaff (or the payment platform) governs: payment processing, platform compliance procedures, and platform-level documents.
8.4. Package Activation The package becomes active after payment confirmation in the payment platform. 9. Liability and Limitations 9.1. Third-Party Systems The Provider is not liable for failures, downtime, policy restrictions, or API changes in third-party services, including but not limited to:
CRM vendors,
telephony providers,
messaging platforms,
external widgets/integrations.
9.2. Client-Side Changes The Provider is not liable for issues caused by:
unauthorized configuration changes by the Client,
edits by client employees/contractors,
installation of third-party tools,
access/permission changes made without coordination.
Restoration after such changes is billable. 9.3. False Alarm / Non-Provider Cause If the issue is caused by the Client or third parties (e.g., no internet, expired subscription, unpaid service), diagnostic time is billed in full. 9.4. No Business Result Guarantee The Provider does not guarantee specific business or financial outcomes (including sales growth, conversion growth, or revenue increase). Service outcomes depend on many factors outside the Provider’s control, including team execution and data quality. 9.5. Limitation of Liability The Provider’s total liability under this Offer is limited to the value of the current paid package. No liability for indirect damages, consequential losses, or lost profits. 10. Intellectual Property 10.1. Client Data All Client business data (including CRM data) remains the property of the Client. 10.2. Provider Materials The Provider retains rights to:
proprietary scripts,
reusable code modules,
templates,
methods,
know-how.
The Client receives the right to use deliverables created for the Client’s internal business needs after full payment. 10.3. Third-Party Components Any third-party software/components remain subject to their respective license terms. 10.4. Anonymized Improvements The Provider may use anonymized technical patterns and generalized know-how to improve internal methods and products, without disclosing Client-identifiable information. 11. Confidentiality and Data Handling 11.1. Confidentiality The Provider shall keep confidential:
CRM data,
business metrics,
access credentials,
internal processes,
technical configurations,
received from the Client.
11.2. Data Processing Purpose The Provider processes Client data only to the extent necessary to deliver agreed services. 11.3. Client Warranty The Client confirms it has the necessary rights and lawful basis to provide access to systems and data used in the project. 12. Termination and Final Provisions 12.1. Effective Date This Offer becomes effective upon publication and applies from the moment of Client acceptance. 12.2. Termination Either party may stop further cooperation by written notice. Termination does not create a refund obligation for an already activated package. 12.3. Dispute Resolution The parties shall first attempt to resolve disputes through negotiation and written claims. 12.4. Governing Jurisdiction Unless otherwise agreed in a separate written contract, disputes are subject to the jurisdiction of the Provider’s location. 13. Provider Details Individual Entrepreneur (IE): Bulyakov Aidar Azatovich Tax ID (INN): 860902150702 OGRNIP: 321723200013205 Email: info@crmforpartner.ru Phone: +7 933 399-07-73 Location: Chelyabinsk, Russian Federation